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Customer Service

DFW Lending is open for business. In light of recent events surrounding COVID-19, we wanted to provide you with assurances that our team members are fully committed to providing continued, outstanding service. We are following CDC protocols in regards to cleaning and disinfecting our offices, eliminating in person gatherings and following proper social distancing techniques. In fact, we successfully transitioned our employees to a remote work environment recently and are open for business. Click here to more details.

Customer Service

Speak with us in person:

Visit one of our locations

Contact us by phone:

877-275-1762
Monday-Friday 9 a.m. to 9 p.m.
Saturday 9 a.m. to 5:00 p.m.
Sunday 10 a.m. to 7 p.m.

Loan Servicing:

Please call or email PHM Loan Servicing if you haven’t made a payment, don’t know where to send your payment or don’t know if you should make a payment:
1-855-644-0443
Monday-Friday 9 a.m. to 5 p.m.
E-mail: loanservicing@phmloans.com

Compliments/Complaints:

Email: Matt.Torres@phmloans.com

For complaints in Texas, click here

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Send us an email:

Customer Support or click the contact us button for a Mortgage Consultant to reach out to you.

Send us Mail/overnight packages:

Prosperity Home Mortgage, LLC.
14501 George Carter Way
Chantilly, VA 20151

First Mortgage Payment:

PHM Loan Servicing
PO Box 222503
Chantilly, VA 20153

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